Vacancy • Customer Experience Assistant Consultant - The City, London

2020-10-24 2020-10-24
Jobs • The City
Company: Atos
Central London
Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Working within the Customer Experience (CX) team - part of Atos’ Digital Transformation practice – you will play a key role in defining and delivering CX improvement programmes, typically alongside helping client’s reduce cost to serve and deliver other business objectives. The role will involve researching, analysing and identifying opportunities to improve the customer journey and, in some cases, completely reinvent the customer experience. You will be able to understand and articulate the needs and expectations of the different customer groups and guide the client in designing new, tailored experiences for the different customer segments. You will work with our clients to facilitate innovation and creative thinking, helping them to clarify ideas and rapidly bring them to life. More generally, you will be a great problem solver, with strong communication skills (written & oral) and have a real passion for technology and how it can be applied to enhance or reinvent the customer journey.

You will have some or all of the following skills/experience:

· 2+ years of proven Consulting/Industry experience
· Insight into market and industry customer and technology trends
· Customer-led strategy design
· Product & Service design
· User-centred design and design thinking
· Customer journey analysis & mapping
· User research and testing i.e. interviews focus groups, usability testing, web analytics etc.
· Customer insight: segmentation, voice of the customer and persona development
· Customer Relationship Management (CRM) platforms
· Business model and Operating model design

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.
Updated: 25 October 2020


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Sunday 25 October 2020