Jobs, fresher vacancy - Reservations Manager • UK

Company: Cambridge House

UK

Job DescriptionAs Reservations Manager, you will lead the reservations function with precision, warmth, and commercial insight. This role plays a key part in shaping the guest journey - ensuring every enquiry, every detail, and every interaction reflects the service and care that define Cambridge House.You will oversee all individual bookings, working closely with our revenue, sales, and front-of-house teams to deliver a seamless and personalised experience. Leading a dedicated team, you will ensure each reservation reflects not just efficiency, but the beginning of a meaningful connection with our house.Key Responsibilities:Lead and inspire the reservations team: mentor, support, and guide team members to deliver warm, professional, and attentive service whilst cultivating a culture of accountability and service excellence.Oversee the end‑to‑end reservations process, including responding to enquiries, managing special requests, processing payments, and handling cancellations or amendments.Ensure all reservation data - guest profiles, booking details, billing information, and preferences - is accurate, current, and handled with the utmost discretion.Collaborate closely with the Director of Revenue to forecast occupancy, fine-tune pricing strategies, and optimise distribution to maximise yield and RevPAR.Maintain rate integrity and consistency across all channels (OTAs, direct bookings, corporate and wholesale), while monitoring systems and channel managers for accuracy.Generate and analyse regular performance reports covering reservation metrics, conversion trends, occupancy forecasts, and revenue projections; share actionable insights with senior leadership.Work in partnership with Sales & Marketing to prepare for campaigns, packages, and promotions, ensuring the reservations team is well-briefed and aligned.Ensure service excellence for all guests by anticipating needs and delivering thoughtful, personalised pre‑arrival communication.Liaise with Front Office, Housekeeping, F&B and other departments to ensure all reservation details and guest preferences are communicated clearly and executed seamlessly.Maintain and regularly update SOPs for the reservations function, ensuring adherence to brand standards, GDPR, and internal policies.