Jobs, fresher vacancy - Room Attendant (0-hour Casual Contract), The Savoy Hotel • UK

Company: FAIRMONT

UK

Job DescriptionJob title: Casual Room AttendantDepartment: HousekeepingInspired & supported by: Executive HousekeeperSalary: £16.67 (including service charge) Morning shifts: 08:30 - 17:00Evening shifts: 14:30 - 23:00 Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, ensuring consistency in our standards and exceeding guest expectations at all times. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry and cloakroom to become a well-rounded multi-skilled Guest Servicing Agent. You will be accountable for:Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisationHandling guest requests, belongings and personal items with the utmost care, security and discretion.Taking pride in showcasing our public areas ensuring the highest standards of cleanlinessEngaging in meaningful conversations that will inspire our creation of memorable moments for guestsThe careful processing of guest garments and staff uniforms/garmentsAlways putting our guests first Your key responsibilities & contribution will be:To prepare guest rooms and public areasTo ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standardsTo replace mini-bar glasses, mugs and cutlery in the roomsTo report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.To inspect and give back occupied rooms/stay-over and departure rooms in accordance with our service standardsTo complete audits of the rooms on occupied rooms and departure roomsTo ensure service areas are kept tidy and clear in coordination with the HOH porters.To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel)To assist in our guest cloakroomsProvide directions and assist with all guest enquiriesHandle guests’ property securely, accurately and efficientlyLiaise with security over any concerns or issues with guest itemsEnsure all required items are kept clean and replenishedCleaning of guest toilets and nearby public areasTo assist in the laundry and with valet servicesCollecting, processing and delivering laundry, dry cleaning and pressing for guestsAssist with packing/unpacking/room moves for guestsPolishing guest shoesAccurately recording and charging all itemsSewing and garment repairsOperating laundry equipment correctlyAssisting in controlling linen stocks and linen inventoriesAccurately processing and distributing staff uniforms, communicating damage and missing itemsEnsuring all communications with guests are in line with our service standards.Having a thorough knowledge of hotel services and facilities to share with our guestsEnsuring safe and secure use of master room keysOther duties as specified by Housekeeping leadership