Jobs, fresher vacancy - Lead Account Manager • Eastern England

Company: Brook Street NMR

Eastern England

Head of Account Management Location: Peterborough Salary: £60,000-£75,000 + bonus + benefits The Role This is a senior leadership role with full responsibility for the performance and growth of the Account Management team. You will ensure customers are: Onboarded effectively Fully engaged and attending Achieving real results Retained long-term Upsold appropriate services Paying on time This is a hands-on, lead-from-the-front role focused on performance, standards and growth. Key Responsibilities Lead, coach and develop the Account Management team Set and deliver KPIs across retention, attendance, upsells and performance Own onboarding quality and CRM accuracy Drive customer results and engagement Lead retention strategy and reduce churn Grow revenue through ethical upselling Oversee billing and payment compliance Act as escalation point for key issues Report on performance and commercial outcomes What We're Looking For Senior experience in Account Management, Customer Success or commercial leadership Proven ability to lead high-performing teams Commercial mindset with strong retention and upsell experience Confident communicator and decision-maker Data-driven and results-focused Experience in education, services or construction an advantage What You'll Get £60,000-£75,000 salary Monthly bonus Private healthcare & pension Company car / allowance Development & progression 25 days holiday + bank holidays + birthday off Access to national events and leadership exposure Brook Street NMR is acting as an Employment Agency in relation to this vacancy.