Client Partner – Travel & HospitalityLocation: London/South East (Flexible Hybrid)Sector: Travel, Aviation, Hospitality & LeisureThe Opportunity:A global digital transformation and experience consultancy is looking for an experienced Client Partner to lead and grow a portfolio of major Travel & Hospitality clients.This is a senior, strategic role for someone who thrives at the intersection of client leadership, commercial growth and complex delivery, acting as a trusted advisor to C-suite stakeholders while orchestrating large, multidisciplinary teams across markets.You’ll own long-term client relationships, shape transformation roadmaps and drive sustainable, multi-million-pound account growth across digital experience, commerce, data and platform modernisation initiatives.What You’ll Be Doing:Strategic Client LeadershipBuild and deepen trusted relationships with senior client stakeholders, including C-suite and transformation leadersAct as a strategic advisor, helping clients navigate customer experience transformation, digital platforms and data-led personalisationTranslate complex business challenges into clear, future-facing transformation roadmapsGrowth & Commercial OwnershipOwn revenue, forecasting, profitability and long-term growth strategy for your client portfolioIdentify and unlock new opportunities within existing accountsLead complex pursuits, shaping win strategies and executive-level proposalsPartner with marketing and leadership teams to strengthen market presence in Travel & HospitalityAccount Strategy & Delivery PartnershipLead account planning and set strategic direction across global delivery teamsCollaborate closely with strategy, design, data and engineering leaders to shape high-impact solutionsPartner with delivery leadership to ensure programmes are successfully mobilised, governed and deliveredAnticipate risk, manage escalations and maintain consistently high client satisfactionAbout You:Experience & Sector Expertise10+ years in senior client leadership roles within digital consultancies, agencies or transformation organisationsStrong experience working with travel, aviation, hospitality or leisure brandsDeep understanding of customer journeys, booking platforms, loyalty, personalisation and omnichannel experiencesClient & Commercial LeadershipProven track record managing multi-million-pound client portfoliosConfident operating at executive level and influencing complex client organisationsCommercially astute, with experience shaping and negotiating large-scale engagementsLeadership & MindsetComfortable operating in global, matrixed environmentsCollaborative, inclusive and able to influence without authorityCurious, forward-thinking and passionate about innovation in digital experience and travel technologyWhy This Role:Work with leading global Travel & Hospitality brandsOperate at a strategic, enterprise level with real influenceBe part of a people-first, flexible and values-driven organisationShape long-term client partnerships and large-scale transformation programmes
Updated: 21 February 2026
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