Jobs, fresher vacancy - Solutions Engineer • UK

Company: Captur

UK

Captur helps software understand real world scenes in real-time with an SDK for flexible, on-demand visual recognition. We’re a small, rapidly scaling team backed by top-tier investors; we recently closed a $6M seed round to accelerate product and go-to-market growth. We are global leaders in edge ML and have validated +150M images on-device for enterprise customers such as Lime. Next, expanding as a horizontal platform across use cases that require real-time speed, high volume and coverage across a wide range of mobile devices.Role SnapshotYou’ll be the technical authority customers speak to when integrating our SDK. Your day will include live debug sessions, ticket triage, onboarding calls, running demos on technical sales calls and sharpening our release and onboarding playbooks. You’ll help the business move faster by reducing engineering context-switching and by making sure problems are reproduced, scoped and prioritised correctly. This is a hands-on, customer-facing, technical role — ideal for someone with mobile/SDK experience who likes to unblock teams and customers. You’ll report to the Head of Mobile and work closely with our Account Executives and Customer Success Managers based in New York.Key ResponsibilitiesCustomer onboarding & enablementRun and own technical onboarding for new customers: integration documentation, sample apps and hands-on sessions with client engineersAnswer onboarding questions, reduce integration time and produce clear how-tos for common problemsTechnical triage & bug managementTriage SDK-related issues raised by clients: reproduce where possible, identify root causes and create clear, prioritised tickets for Engineering (with logs, repro steps and impact)Maintain a triage pipeline and SLA for first response and reproRelease & version managementOwn release communications for customers: versioning notes, migration guidance, and rollout coordinationTrack post-release health metrics and gather client feedback after new SDK releasesMonitoring & incident investigationUse Datadog to monitor SDK health, investigate spikes, de-duplicate low-signal crash reports and escalate real issues with clear repro and impactCreate one-page troubleshooting guides for the most common integration and crash issuesOwn alert rules and keep Datadog dashboard currentDocumentation & processCreate and maintain onboarding docs, troubleshooting guides and sample appsFormalise bug-reporting templates and the developer-facing ticket format so Engineering gets actionable ticketsCross-functional feedback loopAct as the technical point of contact for CS and Sales; feed product/engineering with customer requests, usability issues and feature ideasParticipate in later-stage sales calls as the technical voice; you won’t carry a quota or own contractingContinuous improvementProactively suggest improvements to the SDK, onboarding flow and monitoring to reduce churn and integration timeRun periodic “integration health” reviews with customers and internal stakeholdersWhat Success Looks Like (First 3 Months)30 Days: Learn and connectGet familiar with internal processes, crash reporting and monitoring (Datadog)Meet key customers and document current onboarding pain pointsShadow onboarding sessions and support one live onboarding with Engineering60 Days: Own triage and onboardingBe the technical point of contact for existing clients; respond to incoming tickets with clear repro steps and prioritisationDeliver a formalised bug reporting and triage process (template + SLAs)Confidently answer day-one onboarding questions from new customers90 Days: Stabilise & improveScope and agree release technologies and process ahead of the SDK revampProactively drive iterative improvements in onboarding and release management (playbooks, sample apps, troubleshooting guides)Demonstrate reduced engineering interruptions (e.g., fewer context-switch tickets, higher-quality tickets)Example Success Metrics: Median time-to-first-response for customer technical tickets, median integration time, customer satisfaction on onboardingCore RequirementsStrong customer-facing skills - you have experience with enterprise pre-sales / technical sales support (joining sales calls, scoping proof of concepts, managing integrations) and can run technical calls with client engineers and commercial teamsExperience with CI/release tools, package managers (CocoaPods, Swift Package Manager, Maven, npm) and clean versioning/migrationsExperience using crash/monitoring tools (Datadog, Sentry, Crashlytics or similar)Practical knowledge of networking/auth/API interactions common in mobile SDK integrationsExperience with native mobile development (Kotlin or Swift)Comfortable debugging mobile issues and reading logs — able to reproduce simple issues locally or via sample appsSolid ticketing discipline: able to write clear bug reports with repro steps, impact, logs and prioritisationBased in the UK (London preferred) and able to work from our London office at least 1 day per week on an ongoing basisBonus PointsBuilt or maintained SDKs used by external developersFamiliarity with common Computer Vision pipelines and ML Ops basics for mobile developmentExposure to Datadog dashboards and metrics instrumentation best-practicesAble to work from our London office 3 days per week during the first 3 months to speed up pairing and knowledge transfer