Работа в России, вакансия - Customer service specialist • Санкт-Петербург - id421 (вакансия в архиве)

Main Responsibilities:

* First-line support of dedicated direct and indirect customers in terms of orders, availability, prices, delivery time etc.

* Order processing

* Checking and preparing required documentation for customers: order confirmations, specifications, translations, shipment docs etc.

* Communication with other departments, management and HQ related to customer’s requests and needs

* Taking actions in terms of optimization of daily business processes related to customer service

* Specific reports preparation and analysis in terms of customer service, stock management.

* Active collaboration with IT-programmers in creating special reports

* Development and implementation of algorithms for New projects in ERP and in daily work (incl. totally different order processing, document flow, stock management etc)

* Support for inbound processes of Direct import from Europe

Import & Customs clearance:

* Daily communication with Italian office regarding shipments

* Checking and approving preliminary documents for shipments (invoices, packing lists), preparing specification for customs broker, providing additional documents if necessary (1-3 shipments)

* Communication with customs broker regarding customs clearance process, special requirements, providing additional documents, information, drawings

* Communication with forwarder and warehouse regarding the delivery of cleared shipments

* Goods acceptance in 1C, customs declarations uploading

* Database for customs clearance maintenance

Requirements:

* Bachelor’s Degree in Logistics / Business Management or related field required

* 2-3 years of experience in CS/logistics in international company

* Proficient with MS Office Suite- specifically, Outlook, Word and PowerPoint and Excel (Vlookup, pivots)

* English Knowledge - Upper-Intermediate (everyday communication by mail)

* Customer focused and solution oriented

* 1C Trade Management (preferable)

* High level of self-organization and responsibility

* Able to work under pressure and with short deadlines

* Attentive to details

* Fast learner

* Excellent problem-solving, analytical, and critical thinking skills