Вакансия • Customer Service Support, Москва
Вакансия в архиве
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Удалённая работа на дому • Москва
Вакансия в архиве • Customer Service Support, Москва
Qualifications and capabilities:
* University degree in aviation engineering, economic engineering, economics or linguistics
* Proficiency in Russian and English (German would be a plus)
* Computer skills (MS Office, SAP would be a plus)
* General understanding of customer support processes, contracting and invoicing practices
* Good organization and learning skills. Negotiating skills, pro-activeness, responsiveness, strong self-organization, creativity, flexibility, result orientation
* Ability to work and learn in a team often in a complex business environment and under pressure to meet the deadlines
* Previous experience in Customer Service would be a plus
* Experience in Aviation industry would be a plus
* Readiness to travel throughout Russia and abroad
* Adaptability of other cultures
* Valid international passport or lack of restrictions to issue one
Responsibilities:
- Contact person for all products and services of Lufthansa Technik Vostok Services
- Coordinate and clarify of material requests of our customers with Lufthansa Technik headquarters in order to ensure customer satisfaction
- Work with- and reply to customer’s material requests (on loan, sale or exchange basis)
- Work on quote requests of our customers and search the market for best offers including purchasing processes
- Material Sourcing on the surplus market including communication with other material suppliers and part manufacturers
- Material support for Heavy Maintenance layovers and AOG-Desk- function
- Verify cooperation procedures with customers and Lufthansa Technik headquarters, incl. communication and data exchange, serve as liaison between customer’s respective departments and Employer
- Coordinate and process warranty and payment claims
- Collect and communicate market information to Employer’s departments, provide systemized performance feedback to the Employer
- develop and improve relations with potential and existing customers
- Fulfill other tasks.
The Employee shall coordinate the performance of his duties with the work of other employees of the Employer.
We are offering:
- The annual vacation leave shall be equal to 28 calendar days. For abnormal working time, the Customer Support specialist will be granted an additional vacation of three calendar days. :
- 25th salary: This bonus corresponding to one monthly salary will be paid out after two years of consecutive employment
- Private Health Care Package
- Reduced ticket fares on Lufthansa group flights for private use (after six months of employment).
ПОДЕЛИТЬСЯ
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