Работа в России, вакансия - Call Center Supervisor • Ташкент - id529

Responsibilities:

• Telephone service/online customer service team: Responsible for the acceptance, follow-up and closed-loop work of customer feedback information through all channels (hotline, online, online media, email, municipal supervision and consumer association agencies, etc.)
• Distinguish between full-time agents and all-round agents (customer service acceptance range can be divided by business based on business volume, such as pre-sales business and after-sales business)
• Business operation team: Responsible for the system management of the customer service center, including knowledge base construction and business skills formulation and sharing, training, quality monitoring, KPI assessment, system operation and maintenance, employee care, system formulation, etc
• High data sensitivity, good at finding problems in data, and able to provide certain solutions able to independently process data and write special analysis reports.

Requirements:

• Personnel with more than 1-2 years of management experience in customer service positions
• Excellent customer service skills and excellent team leadership skills
• Good interpersonal skills and professional counseling skills
• Good organizational and work planning skills, as well as excellent problem-solving and time management skills.

Conditions:

• Competitive Pay Structures
• Working hours: Mon/Fri from 8:30 to 17:30
• Young and friendly team
• Official employment in accordance with the Labor Code of the Republic of Uzbekistan
• Timely salary payment twice a month.