Работа в России, вакансия - Customer Support Representative (US English) • Тбилиси - id483 (вакансия в архиве)

Job Opening: Customer Support Representative

Company: SOT LLC

SOT LLC, a leader in herbal dietary supplements and wellness products, is seeking a highly skilled Customer Support Representative to join our dedicated team. This role is crucial for maintaining the exceptional service and support our customers expect from us. This is a remote position, allowing you to work from your location.

Key Responsibilities:

• Provide timely and accurate responses to customer inquiries via email or live chat.
• Efficiently manage multiple customer issues in a fast-paced environment.
• Process orders, returns, and replacements accurately and promptly.
• Work with the inventory system to ensure product availability and updates.
• Maintain a thorough understanding of our product offerings to offer tailored solutions to customer needs.
• Conduct research to address customer queries and stay updated on relevant company and industry developments.
• Compose and update short articles for our website to assist with customer education and engagement.

Requirements:

• Language Proficiency: Excellent command of the English language (C2 level or native) with strong writing and verbal communication skills.
• Adaptability: Ability to quickly adapt to new information and varying customer demands.
• Research Skills: Skilled in navigating and sourcing information effectively to resolve customer issues.
• Procedural Compliance: Must be able to follow detailed procedures and protocols to ensure consistency in customer interactions.
• Team Orientation: Looking for a proactive team member who is enthusiastic about working and contributing to team goals rather than merely occupying a position.

Work Hours:

• This position requires working hours from 7 AM to 4 PM, Mountain Time.

Additional Job Details:

• Contract Type: This position is offered on a contractual basis.
• Payment: Candidates must be able to receive international payments. Preferred payment methods are Payoneer or any bank card issued outside of Russia and Belarus.
• Compensation and Benefits: We offer stable pay, performance bonuses, paid sick leave, paid vacation, a gym reimbursement program, and birthday gifts.
• Assessment: Candidates will need to complete an initial assessment. Successful candidates will be invited for a follow-up interview conducted in English.

If you are driven to deliver excellent customer service and are looking for a dynamic role in a supportive environment, we would love to hear from you. Join us at SOT LLC, where your effort is not just appreciated but rewarded.

How to Apply: Please submit your resume and a brief cover letter highlighting your customer support experience and why you would be a perfect fit for this role. Additionally, you will find the assessment necessary for this application at. Please complete this assessment as part of your application process.

https://docs.google.com/forms/d/e/1FAIpQLSf65kGbVE424r8f6kZr65kOlZCOC7Fl9IChoZv7Zo6lQBjWNw/viewform?usp=sf_link

We look forward to your application and potentially welcoming you to our team!