Jobs in London - Full-Time Duty Manager (Shift Leader) - London • UK

Company: OTHERWORLD

UK

Do you have a passion for leading teams and creating fantastic memories for guests? OTHERWORLD, the world's most immersive virtual reality, bar and restaurant experience, seeks a passionate and organised Shift Supervisor to help transport Londoners to a parallel universe.OTHERWORLD is an island paradise reached through a growing network of immersion rooms. Already the UK's favourite VR experience, over 50,000 people have visited OTHERWORLD including Adele, Skepta, KSI, Fnatic and Jonathan Ross, earning it Entertainment Venue of the Year in the Frame Awards 2020 and a nomination for the VR Awards 2020.In 2021 we're expanding to additional four UK sites, launching an international franchise programme, and taking interactive entertainment to levels of immersion and presence which have never before been achieved.As a Shift Supervisor, each day will bring new challenges. You will help build a passionate team and train them to become tour guides to a parallel universe. You'll guide them each day to deliver the full OTHERWORLD experience to our guests, whilst taking real ownership and responsibility for the growth and success of your site. You'll be a role model for OTHERWORLD's culture and ethos, creating new memories both for guests and your team.You will: Recruit, inspire, develop and manage an excellent, high-performing team to operate the venue effectively and serve guests compellingly Maintain excellent standards of guest experience by leading by example, proactively seeking guest feedback, and driving improvements in your venue's operating model and products and tools provided by the wider business Uphold the business's commitment to presence and immersion by maintaining the brand standards and ideal guest journey and promoting the use of immersive language and behaviours at every customer touchpoint Assist with providing leadership and direction for allies, translating both the goals agreed with your manager and the business's wider objectives into goals, tasks and behaviours for each member of the team Be involved in the investigation and disciplinary process, should the need arise Balance compassionate and analytical approaches as a leader of people, ensuring that as a business we seek to do the right thing by our colleagues, but that we serve the needs of our guests and the business's long-term success Work with your General Manager to report to your team's on their performance and development, create appropriate learning, development and growth opportunities, and identify and manage poor performance Work alongside your General manager to attain the P&L and budget goals set for the management team, working to achieve goals agreed with our Finance, Operations and other functions, including initiatives to increase revenue, profit and guest satisfaction Provide support to your General Manager, ensuring a high performing relationship between the Guardians, 2nd Line and HQ functions. Deputise for other site management teams as and when required Support the General manager to ensure that all aspects of venue's operations are undertaken effectively, including: - Maintaining venue labour schedules to ensure that staff are deployed appropriately on shifts in line with forecasted sales, and that employees are working the correct number of hours as per their employment contracts- Developing our commercial offering, including our food and drink offer, working with colleagues in the wider business-Keeping up to date with licensing and Health and Safety legislation, liaising with the authorities and taking overall legal responsibility for the premises-Completing weekly maintenance reviews of the venue, prioritising issues, forwarding to relevant colleagues, and driving maintenance works and improvement initiatives through to completion-Keeping an up to date record of all accidents, incidents and near misses online and taking appropriate action-Managing an effective supply chain for the venue which meets the business's brand standards, holding suppliers and contractors to account and providing significant contracts to your line manager for review We'll help you to learn about the magic which makes VR and OTHERWORLD special, making the role a brilliant development opportunity for those looking to make their mark in the immersive entertainment and competitive socialising spaces. OTHERWORLD is a growing business, with senior site management and national operations roles opening up in the months and years ahead.This role is for our OTHERWORLD locations in the London area.Requirements Experience of leading a sizable team to achieve targets in a fast-paced environment The ability to effectively delegate tasks and motivate a team True passion for hospitality, service and guest experience Love for immersive and exciting experiences Ability to work varied hours over the week including weekends and evenings Positive, self-motivated personality with the flexibility to work in different scenarios and parts of the venue Ability to travel to different locations throughout the UK to assist or train in other OTHERWORLD venues as required Right to work in the UK Benefits Fantastic opportunity to work with a leader in a new industry, scaling quickly with VC backing and a growing audience £14 per hour dependent on experience and aptitude Performance related team bonuses Discounts on VR, drinks and food in our venues A fast-growing business with opportunities to develop and progress