Jobs, fresher vacancy - ICT Apprentice • Coventry

Company: Primary Goal

Coventry

This is an exciting time to join the Trust. We are looking to appoint an enthusiastic and positive ICT Apprentice to work under the guidance of the Network Manager to provide specialist support in all aspects relating to the care and maintenance of ICT resources (hardware, software, audio-visual, computer-linked, computer related, photocopying and telephone equipment).You will gain the support, knowledge and experiences needed to successfully complete an 18-month apprenticeship. You will have a flexible approach and be keen to develop and grow in our thriving IT Team.This role is part of the Central IT Team and is based predominantly at Barr’s Hill School, with a requirement to travel to work at or for schools in the Trust.Enhanced rate above the National Apprenticeship wage for the right candidate.37 hours per week Mon–Thu: 8.00 am – 4.00 pm, Fri: 8.00 am – 3.30 pm.• Professional development opportunities• Career pathways across the Trust• Local Authority Pension Scheme• Online retail discount• Employee Assistance Programe• Family Friendly policies to support family & career commitments• Flexible Working ArrangementsDuties and responsibilities • Provide first line support to students and staff for ICT resources.• Carry out routine administration including password resets and adding print credits.• Assist with the administration process regarding purchases of ICT resources.• Assist with the setting up, upgrading, maintenance and repair of ICT resources.• Install and configure operating systems and applications.• Support staff and students with the use of ICT, including in-class support where appropriate.• Support staff and students with the set-up and preparation of ICT resources.• Work with staff, students and parents to promote the safe use of ICT.• Help produce and maintain ICT statistics, reports, checklists and other documentation as necessary.• Assist with the upkeep of the ICT asset register/inventory and service catalogue.• Help maintain appropriate stock levels of consumables and accessories and to raise purchase orders as necessary ensuring that value for money is obtained.• Maintain satisfactory standards of safety and security in relation to ICT suites and ICT resources.• Report any detected breach of the School’s ICT Acceptable Use policies to the Network Manager.• Provide a high level of service to the business in a deadline driven environment and work to an agreed service level.• Keep abreast of technological developments and encourage the use of ICT at all levels.• Maintain relationships with fellow IT staff, taking part in team and departmental meetings.• Be aware of and abide by the schools’ health and safety procedures and associated polices.• Proactively implement the schools’ policies and procedures.• Work flexibly and undertake any other relevant duties and responsibilities, as may reasonably be requested by the Network Manager or Trust ICT Director. Professional Development• Maintain personal professional development to ensure that the knowledge and skills required to fulfil the role of Apprentice ICT Service Technician are up to date.• Maintain an effective level of technical competence by participation in educational programmes and self-guided reading as appropriate.• Be a professional role model and understand and promote the aims of the school and the values of the Trust.• Work towards and complete an NVQ Level 3 for an Advanced Apprenticeship in IT, Web, Software & TelecomsAchieved or predicted 5 GCSE’s or equivalent including English and Math's at grade C or above.Able to communicate effectively both verbally and in writing with a range of audiences.• Able to maintain the highest levels of confidentiality and data security.• Organised; can prioritise and work well under pressure, meeting strict deadlines and exercising attention to detail.• Good interpersonal skills and the ability to handle difficult situations in a patient, calm and effective way.• Good problem solving and analytical skills.• Able to present themselves and the ICT service positively and professionally.• Able to work with adults and students.• Able to self-evaluate learning needs and actively seek learning opportunities.• Able to work independently and collaboratively to ensure the delivery of agreed workload.• Can interpret and present written and numerical data in formats including spreadsheets and written reports.• Able to consistently produce high quality Application / Interview work and maintain accurate records.• Physically able to carry out the requirements of the role, subject to reasonable adjustments as may be required.• Able to follow the school’s safeguarding procedures and recognise when to report any concernsExperience:Experience of trouble shooting and fixing computer hardware and software problems.• Experience of supporting end users.• Experience of using and preparing audio/visual equipment. Application / Interview Knowledge and understanding.• Install, maintain and troubleshoot software and hardware – Windows and Apple based.Knowledge and understanding• Knowledge of Microsoft software including Office. Application / InterviewOther requirements• A professional role model who is committed to their own professional development and to developing others.• Committed to and able to promote the aims of the school and the values of the Trust: Students First, It’s about Learning, No Barriers.• Able to work calmly under pressure and withstand stress.• Able to work flexibly and to attend meetings and INSET days as required. Powered by JazzHR