Jobs, fresher vacancy - Technical Services Analyst • Northern Ireland

Vacancy • Technical Services Analyst - Belfast

New,

2024-05-05

Jobs • Belfast

£ 28394.89 per annum

Company: Telefonica Tech

Location:

Northern Ireland

Job Information:

Job DescriptionTechnical Services Analyst to provide support as the first point of contact for customers reporting IT issues. You will provide an exceptional standard of customer service when answering calls, responding to customer queries and logging tickets. Key Responsibilities:First point of contact for customers via telephone, email and our customer portal Log tickets accurately, with a high level of detail on the ticket management systemCarry out basic incident resolution (first time fixes) where possible Proactively deal with customer queries Maintain a positive attitude and a high level of customer service at all timesSkills & Experience:Excellent customer service skillsExcellent written and verbal communication skillsInterest in TechnologyExperience of the Microsoft Office suite

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