Vacancy • Newham Council - Head of Resident Services - Newham, London
New,
2024-05-01
Jobs • Newham
£ 96000 per annum
Company:Remedy Recruitment
Location:
East London
Ideally looking for someone with a contact center background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme.
To strategically manage and develop a professional service area ensuring that the delivery of the service meets all Council, professional and legislative requirements. The areas of operational responsibility include;
Corporate Contact Centre including telephony systems and channel shift
Workforce planning and performance management
Quality assurance and system and service development o Delivery of Resident Experience Programme work streams
To act as a lead operational interface with the wider leadership team, building positive and effective relationships across the organisation at all levels.
To ensure the effective handling of enquires and complaints received by service via all means of communication, including the oversight of office systems.
To work with a high degree of autonomy and initiative, independently providing reporting, briefings, research, complex drafting, special projects and the production of internal and external facing presentations.
The post holder will be expected to make a significant contribution to the effective delivery of services and delivery of the key corporate objectives to improve resident experience.
If you are interested in this role please send your updated CV in the first instance.
Updated: 02 May 2024
SHARE
Jobs in England , East London - fresher vacancies on Kit-Jobs.Ru
Jobs in the cities of England - fresher vacancies (869928) на Kit-Jobs.Ru: Newham Council - Head of Resident Services • Remedy Recruitment, East London, Newham. Here you can learn about the employer vacancy for free online.
Looking for your dream job? Discover career opportunities across domains and locations, search and apply to best suited
fresher job vacancies
in East London, from top companies on Kit-Jobs.Ru. View all our fresher vacancies now with new jobs added daily!
1. Popular websites where you can find work.
2. Job Fairs.
3. Social networks
4. Addressing relatives, friends and acquaintances.