Jobs in London - Waking Night Support Worker • West London

Company: Look Ahead Care Support and Housing

West London

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Hounslow Young People Service. £27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel like you're making a difference? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Hounslow Young People is Supported Accommodation Service for young people and young parents aged 16-25 in Hounslow. The Service encompasses a mix of units across six sites supporting 57 vulnerable young people and 19 teen parents. The aim of the service is to empower Young People to move towards independent living, supporting their successful transition from childhood; laying the foundations for healthy, ambitious, and safe adult lives with minimal ongoing support. Support is delivered in partnership with a number of stakeholders and partners in the community such as mental health services; substance misuses agencies, housing teams, police and social services. About the Role:Waking Night Support Worker will work in line with person centred risk assessments; support plans and liaise with Support Workers to provide comprehensive handover and partnership working. They will be observant of changes in behaviour and presentations ensuring appropriate actions are taken to document and report changes in support needs of young people. Waking Night Support Worker will be able to carry out all necessary health and safety actions including light cleaning tasks and environment management. Furthermore they will actively seek out ways to work with the team and stakeholders to improve the experience of young people in the service. The role requires individuals to work on a rota pattern including some weekend and bank holiday working, as the service is open 365 days a year. Hours worked:21:30 - 07:30 This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation. What you'll do:Ensure the welfare of customers providing emotional and practical support to customers who are in distress, in crisis or require medical assistance such as emergency first aid or the intervention of medical professionals.Remain calm and professional when dealing with emergencies and incidents following the reporting procedures and completing the required paperwork.Ability to work empathetically and compassionately with customers who present with complex needs such as mental health, substance misuse, safeguarding and physical health support needs.Ensure the safety and welfare of customers by implementing and monitoring the visitors' procedure, preventing unauthorised access to the service.Conduct health and safety checks and patrols around the building and exterior reporting repairs and any Health and Safety issues.To undertake patrols and security checks of the building and exterior, monitoring CCTV, addressing any antisocial behaviour and completing the relevant reports. Please visit our website for further details. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you:Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.Approachable and open behaviour.Prefers working as part of a group or team.Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.Has a practical and logical mind and is naturally well organised.Thrives on change and enjoys dynamic diverse environments.Is confident with high levels of self-esteem.Is respectful, articulate, and sensitive in style of communication.Is essentially customer focused. Is motivated towards excellence and improvement of personal performance with a can-do attitude.Ability to cope positively with challenging and diverse behaviours. What you'll bring: Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector About us:Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.