Jobs, fresher vacancy - Operations Support • Dorset

Company: ICB Ltd

Dorset

We are one of the UK's leading suppliers of Waterproofing solutions, predominantly for flat roofs and we are looking for a passionate and experienced Operations Support to join our team in Poole. You will be greeting our customers face to face and process their collection orders within our collection point cabin. This is a permanent position offering an annual salary of £25-28,000.00.Working hours: 39 hours per week, Monday - Thursday 8.30am - 4.30pm / Fri 9.00am - 4.00pmKey Responsibilities:· To process sales and purchase orders · To input orders into the computer processing system· Deal directly with customers by telephone, electronically and face to face· Liaise with contractors and customers on issues of order progress etc. · Respond promptly to customer inquiries and to handle and resolve complaints · Keeping the databases up to date · Assist with credit control · InvoicingRequirementsEssential:· Good IT/Microsoft skills · Face to face customer service· Good telephone manner · Attention to detail Desired:· Experience with order processing and card payment machine · Experience with CRM Systems and invoicing software BenefitsIn return, we are offering the successful candidate an attractive salary, 25 days annual leave plus bank holidays. And, as an added extra, we shut down for the Christmas period!We also offer a generous pension scheme, private healthcare, and a discretionary bonus. Furthermore, we are committed to promoting employee advancement, learning and growth, therefore there will be an abundance of supported training opportunities. If you are a dedicated and hardworking individual and feel this is the opportunity for you, ‘Apply Now’ and we will be in touch!We are committed to a policy of equal opportunity.