Jobs in London - Experienced Casino Cashier • West London

Company: Metropolitan Gaming

West London

Are you ready to join the winning team? At Metropolitan Gaming we are as committed to delivering for our employees as for our customers. We know it's our people who make us stand out which is why we believe in giving every team member the training, development, and support they need to fulfil their potential. We are recruiting for Experienced Casino Cashiers to join our growing business, this is your chance to join a fun, professional and energetic company like ourselves. Not only do we care about your development but we also many benefits for our employees. Here is a sample of the many we offer our team: Tips Enhanced salary from midnight until 6am Cycle to work scheme Company pension Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being Regular training and development Employee health and well-being services Refer a friend incentive (Paid into your employee hub account) 50% off food and drinks in all our UK venues Financial advice services Holiday accrual with length of service Salary + Tips + Enhanced salary from midnight until 6am Ready to join the team? Keep on reading and find out more about the role and requirements. PLEASE NOTE: Minimum 12 months experience is required for this role. MAIN DUTIES: Observe at all times the conditions and requirements of the Cash Desk Procedure Manual, Guidelines, directives and provisions of relevant legislation. Ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to your manager. Investigating queries from head office or in-house. Updating points/player tracking for customers. Maintaining all ATM's. Processing all banking. To provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved. Actively meet day-to-day customer service needs and respond appropriately to all queries. Positively support company-wide customer service initiatives. Actively create a team environment and support other team members where possible. Keep management informed of major players and their transactions or of any unusual incident or event. Maintain a good working relationship with management and other departments within the venue. Report and refer to senior colleagues any unusual or major incidents of concern. Provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved. Always maintain and reflect the company values. REQUIRED SKILLS AND BEHAVIOURS: Banking or finance experience Strong work ethic with a passion for exceeding expectations Organised and methodical Upbeat and positive attitude Numerate Articulate (in English) Personable Customer service focused Computer literate DESIRABLE BUT NOT ESSENTIAL: Competent with use of NEON Understand and fully applies of AML/SG policy requirements to the cashier role Competent with cash desk manual and policies Holds a valid Personal Functional Licence (PFL) Understand and applies of AML/SG policy requirements to the cashier role and freely asks for support or direction to ensure full compliance Please Note: you must be 18 or over and have the right to work in the UK.