Jobs, fresher vacancy - Customer Service Advisor • UK

Company: Brook Street

UK

Customer Service Advisor Location - Loughborough Hours - Full time Shift work (12hour shifts, 4 on - 4 off) Salary - £11.44, DBS required Brook Street have the pleasure of supporting a Customer Service Advisor Role in Loughborough Front Office/Reception Establish positive relationships with the residents, Res-Life Team, colleagues, suppliers and stakeholders Provide excellent customer service through the operations of the reception services of the Village Answer the village phones Manage the initial contact with residents and visitors Prepare and issue keys to residents Check in all individuals and groups to the Village, ensuring that payments are received for all bookings in accordance with residential procedures Liaise with and respond to resident queries in a friendly and efficient manner Communicate with residents on a regular basis, by email or other methods Conduct regular student surveys Monitor and update front-office/reception systems and processes as required Sales and Marketing Track, record and report the source of sales enquiries Respond promptly to prospective customer enquiries Support the Sales team by passing on leads for group summer bookings, and administrating the booking once contracts are agreed Conduct show rounds with prospective customers and their families Manage booking enquiries from residents and visitors Make outbound telephone sales calls Update the sales database Support the Village Manager or Sales team with sales and marketing planning Record all feedback and forward to the appropriate personnel Accommodation Administration Process all applications and re-applications for the Village and enter onto the StarRez database Administer the allocation of rooms Update and maintain computerised records of residents Conduct room inspections Provide regular and ad hoc reports as required Ensure the accurate maintenance of records relating to maintenance, Health and Safety and incidents in the Village The ideal candidate will have strong customer service experience If you are interested in applying please call Alison 07483956085 or Apply today for immediate consideration - they are looking for people to start ASAP