Jobs, fresher vacancy - Field Service Engineer • Wales

Company: Axiom Software Solutions Limited

Wales

Job Title : FIELD SERVICES ENGINEERJob Type: B2B Contract – Inside IR35 Duration : 12 Months ContractLocation : Wrexham, UKWork Mode : Onsite RequirementsFIELD SERVICES ENGINEER JD – L1Sensitivity: Internal & Restricted· End User Support Experienceo Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. o Good Customer management skill, o Good in oral and written communication o Able to interact and work with customer at different levels. o Self- Driven and result oriented. o Really passionate about the worko Ability to work with deadlines and complete tasks on time. · Hardware Troubleshooting and Repairo Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop,Printers and accessorieso Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites. o Ability to lift / move computer equipment weighing up to 50Lbs. o Conference room A/V equipment assistance & troubleshootingo Basic VOIP phone configuration & troubleshootingo Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers,switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability· Operating System & Softwareo Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win10 / MAC / Linux)o Experience with Anti-spyware and Anti-virus software.o Basic installation and troubleshooting of standard software’s / application like Adobe,browserso Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word,PowerPoint, Teams, Skype, OneDrive)o Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principleso Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),o Basic understanding on Data backups,o Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,o Basic configuration & troubleshooting of Apple machines /mobile deviceso Contribution towards creating KB articleo Ensuring all SRQs, Incidents are addressed within stipulated SLA timelinesTools & Processo Knowledge and experience on Service requests and incident management process,o Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.o Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),