Jobs in London - Logistics Manager – International E-commerce • North West London

Company: Printerpix

North West London

We are a rapidly growing e-commerce company specializing in personalized gifting, delivering joy to customers across Europe and the U.S. As we scale, we’re seeking a Logistics Manager to drive efficiency, cost-effectiveness, and operational excellence within our global supply chain. This role is crucial in managing carrier negotiations, optimizing cross-border logistics, and ensuring seamless international fulfilment operations.The RoleAs Logistics Manager, you will oversee end-to-end supply chain operations, focusing on negotiating contracts with U.S. carriers, optimizing cross-border logistics, and managing relationships with 3PL partners. You will play a key role in streamlining fulfilment processes, reducing costs, and enhancing delivery performance—especially during peak periods like Black Friday and Christmas.Key ResponsibilitiesLogistics & Carrier ManagementNegotiate contracts with U.S. carriers to optimize shipping costs, delivery speed, and service quality.Manage cross-border logistics, ensuring cost-effective and timely delivery across Europe and the U.S.Oversee relationships with international fulfilment partners & 3PL providers, ensuring SLA adherence.Optimize supply chain workflows, from procurement to last-mile delivery, reducing transit times.Ensure smooth coordination of global logistics operations, scaling into new geographies.Strategic Planning & Cost OptimizationDevelop logistics strategies to improve shipping efficiency & reduce operational costs.Implement stock forecasting and demand planning to ensure optimal inventory levels.Leverage data & automation to improve supply chain efficiency and visibility.Drive process improvements, enhancing cost-effectiveness and minimizing delivery delays.Compliance & Risk ManagementEnsure compliance with import/export regulations across the U.S. and European markets.Mitigate risks related to customs clearance, tariffs, and cross-border logistics challenges.Maintain high standards for data accuracy, inventory control, and regulatory compliance.Performance Monitoring & Customer ExperienceTrack key logistics KPIs (delivery times, carrier performance, shipping costs) and implement corrective actions.Collaborate with customer service & tech teams to resolve logistics-related issues and improve customer satisfaction.Analyse carrier data to identify trends, inefficiencies, and opportunities for cost savings.Qualifications & SkillsProven experience in logistics, supply chain, or fulfilment management in e-commerce or FMCG.Strong negotiation skills with U.S. carriers and experience managing cross-border contracts.Expertise in 3PL management, international shipping, and customs compliance.Analytical mindset, with proficiency in supply chain optimization, forecasting & logistics data analysis.Ability to thrive in a fast-paced, high-growth environment, especially during peak retail periods.Strong problem-solving, process improvement & stakeholder management skills.Analyze and manage large volumes of logistics data to ensure accurate reporting and decision-making.Utilize strong mathematical skills to assess costs, optimize shipping rates, and support contract negotiations.Maintain and process detailed logistics data in spreadsheets, ensuring accuracy and efficiency.Collect, review, and validate numerical data from logistics partners to support strategic decision-making.Develop data-driven insights to strengthen negotiations with carriers and optimize supply chain costs.Ensure all logistics-related financials, KPIs, and performance metrics are tracked and reported effectively.