Jobs in London - Housing Officer - Customer Experience • London

Company: Novax Recruitment Ltd

London

Customer Experience Specialist - Full-Time, On-Site We are currently seeking an experienced Customer Experience Specialist to join our team. This is a vital role supporting Housing Management and Repairs services, where you will handle a variety of customer enquiries and administrative processes. The position is based on-site with no hybrid working options available. Key Responsibilities: Responding to customer enquiries via phone, e-mail, and online forms in a timely and professional manner. Managing calls in busy queues, accurately triaging requests related to Housing Management and Repairs. Applying excellent listening and analytical skills to understand customer needs and deliver appropriate solutions. Supporting administrative functions to ensure smooth service delivery. Essential Criteria: Proven experience in delivering high-quality customer service across multiple communication channels. Strong written and verbal communication skills. Ability to work independently as well as collaboratively within a team. Highly organised with the ability to prioritise tasks effectively. Confident in managing diverse customer interactions and resolving varied situations with a proactive approach. Desirable Criteria: Experience using NEC (Northgate) or similar housing systems. Outcome-focused mindset. While hybrid working is mentioned as a desirable aspect in other roles, please note this role is strictly office-based.