Jobs, fresher vacancy - Assistant In-Room Dining Manager, The Savoy Hotel • UK

Company: FAIRMONT

UK

Job DescriptionJob Title: Assistant In-Room Dining Manager Department: Food & Beverage, IRD Inspired and Supported by: In-Room Dining Manager Your purpose will be: As the Assistant In-Room Dining Manager, your primary role is to lead and support the In-Room Dining team in delivering exceptional service and unforgettable dining experiences for our guests. You will ensure smooth daily operations, maintain the highest service standards, and provide leadership to elevate both team performance and guest satisfaction. You will be accountable for: Leading the team to deliver consistent 5-star service, ensuring an extraordinary in-room dining experience for every guest. Organizing the team’s daily tasks, scheduling shifts, and ensuring efficient and seamless service during both peak and off-peak hours. Conducting daily team briefings, setting each shift up for success, and motivating your team to excel. Training, empowering, and inspiring your team to deliver exceptional service while maintaining operational standards. Being hands-on during service, providing guidance, and ensuring service quality meets or exceeds expectations. Collaborating with the kitchen and other departments to ensure accurate and timely order processing and delivery. Handling guest feedback and resolving any issues promptly and professionally, ensuring no guest leaves unsatisfied. Monitoring guest reviews and addressing recurring issues to continuously improve service. Ensuring compliance with health, safety, and hygiene regulations at all times. Managing inventory, ensuring adequate supplies, and coordinating with procurement for timely replenishment. Supporting financial performance by achieving department targets, managing expenses, and contributing to cost control. Providing ongoing coaching and feedback to team members, developing their skills, and driving performance. Assisting with reporting, analyzing relevant data, and contributing to management reviews.