Jobs, fresher vacancy - Head Host/Hostess • UK

Company: SOFITEL

UK

Job DescriptionAs Head Host/Hostess, you are expected to guide your team in delivering the highest standard of service with confidence and professionalism, consistently exceeding guest expectations. You will uphold and promote the restaurant’s image, offering full support to any guest in need of assistance and setting the standard by leading through example at all times. RESPONSIBILITIESTo ensure all hosts and hostesses are trained to Wild Honey St James and Sofitel brands standards and follow up in order to be in compliant with the mystery guest reportKeep up to date Hostess SOP’s for new starters, share it with the rest of the teamTo ensure grooming are respected by hostess teamTo ensure all hostesses duties are metTo ensure all reports, paperwork and office work are consistently done outside busy operation periodTake and record bookings via telephone, email and deal promptly with all enquiriesKeep up to date and accurate all bookings in the booking systems and follow up any guest special request and pass it to the right person, close shift if needed to avoid overbookingPut in place a confirmation tracker for every single reservation up to 3 people the day before in order to avoid cancellation or no show and maximize bookingsUtilise booking system to its full potential, creating database and updating regular guests’ profileTo ensure all important bookings information are communicated, every detail is important and ensure the communication between ambassadors in between departments.To carry out any reasonable request made by the managementFinancial and Revenue ResponsibilitiesTo make sure that every breakfast is charged correctly onto the correct room accountTo make sure all payments are accurately dealt with in timely manner and to standardsTo maximize the revenue when bookings proposal especially PDR and large groups (e.g. aperitif, extra needs as cake, decoration, flowers…)Fully responsible for cashing up dutiesGuest Service ResponsibilitiesGreeting and farewell are the most important sequences of service from a guest point of viewBe always willing to offer assistance with coats, offer a bag hanger to all ladies and pull the chairHostesses use relevant information and preferences from the Guest history profile or from the booking to personalize Guest experience and create opportunities for Cousu Main.Make sure the atmosphere in the room is always pleasant (use room freshener and candles when needed) and ensure the cleanliness of the restaurant at all timesFollow up the guest satisfaction during busy times and after guest experience by email to create loyalty and generate revenue in the future