Jobs, fresher vacancy - Night Porter - Part Time • UK

Company: RAFFLES

UK

Job Description Scope Of Position To assist with delivery and control of amenities on guest floors and be responsible for stock levels and to provide consistently outstanding guest service according to The Raffles standards. Organising, stocking and cleaning storerooms, linen cupboards and housekeeping areas. To assist with the set up and organising of guest rooms and areas including moving tracking and organising furniture.To act as a representative of The Raffles value during your interaction with guests and colleagues This role will predominantly include overnight working. Responsibilities Operation To ensure service and guest corridors and back of house stairs are always kept clean and tidy.Ensure daily shift hand over routines and procedures are followed with clear and accurate communication across the department.To perform routine cleaning, delivering a service to consistently meet and exceed guest expectations.To ensure all storage areas within department are maintained to a consistent high standard.To restock the housekeeping pantries across the building.To support moving furniture from the room, applying manual handing measure, for Press junket and VIP set up under the Assistant Housekeeper ManagerTo action all reasonable requests from Housekeepers, Room Attendants, and guests in a timely fashionTo carry out room moves, furniture arrangements and set ups as requested.To ensure storage rooms are clean, free of rubbish and neatly presented and the stock lists are updated.To carry out regular floor walks of public areas.To follow the lost property procedure.Additional responsibilities in absence of line manager or senior employee.Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.Health and Safety Ensure that all potential and real hazards are reported immediately and rectified.Be fully conversant with all departmental Fire, Emergency and Bomb procedures.Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department. Qualifications, Skills & Experience Essential Able to provide exceptional cleaning and service for the guests with extremely attention to details.Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.Able to work within a team.Professional and well-groomedA proven track record and ability to provide high levels of service under pressure.Exceptional communication and customer service skills, both written and spoken.Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.An understanding and willingness to contribute to a 24h operational schedule when required. Desirable Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards. This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly.