Jobs, fresher vacancy - Front Desk Manager • UK

Company: Morgans Originals

UK

Job DescriptionAs Front Desk Manager, you will work closely with the Front Office Manager to oversee operations and provide leadership to our Front Desk Team. Responsibilities include identifying training opportunities, spearheading projects, and offering senior management support across the board.Create and implement procedures that aid the smooth running of the department.Implement/monitor availability in all reservations systems.Check on a daily basis the arrivals and departure reports, and VIP report and communicate to department heads, including Area General Manager, Hotel Manager and Front of House Manager all relevant informationEnsure guest privacy and security, respecting confidential information.Monitor departmental costs to ensure performance against budgetCreate and develop new training programs within front office.Meet regular and VIP guests.Assisting in responding to all issues/feedback raised in internal and external reports, including surveys, Trip Advisor/Booking.com reviewsMaintaining great communication and working relationships with all hotel departments.A bit about you:Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together. Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts. Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from. Loves to think big & believe - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks.