Jobs, fresher vacancy - Client Services Coordinator • Milton Keynes

Company: Ingram Content Group

Milton Keynes

Job DescriptionJob SummarySupports customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to IngramSpark/Lightning Source service offerings.Essential Job Duties:Acts as the primary and oftentimes sole point of contact for customers.Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations.Increase sales volume via clarification of special offerings and upselling.Deals with all publisher queries efficiently and accurately on the phone, email and chat.Ensures customer questions and concerns are resolved with a satisfactory resolution.Manages new and outstanding customer requests, responding to emails and providing updates in a timely manner.Maintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately.Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately.Liaison with internal teams across US, UK, and AU as necessary to meet the needs of the customer.Support the drive for sales growth via effective execution of upselling.Provide support and answer questions for third-party customer service agents, resulting in a positive customer experience.Attend recurring virtual meetings with customers to provide white-glove level of service and support.Maintain knowledge of industry best practices and components of customer success, such as metadata optimization and file creation compliance. Other Duties:Any other duties as required in line by managers from time to time, and commensurate with role and responsibilities.