Jobs, fresher vacancy - Account Manager • Kidlington

Company: The Recruitment Group

Kidlington

Our wonderful client, a successful, innovative and growing business in Oxford, are recruiting 2 X Customer Success Managers to join their Defence team.This role will be focused on managing relationships with your clients to maximise customer success and service delivery. We are looking for an individual with a proven track record in face to face client meetings and experience delivering presentations to clients. The ideal candidate with have a minimum of 3 years’ experience in a B2B Customer Success/ Account Management environment.Benefits for this role include: 25 days holiday + bank holidaysProgression and training opportunitiesPerformance related bonusHybrid working (3 days in office, 2 from home)Social EventsFree parking Key responsibilities will include: Develop an engaging relationship with clients to maximise customer satisfactionDevelop tools and strategies for the clients to ensure they can recognise the value they are gettingEnsure Supplier escalations are managed appropriatelyCreate and manage the budget for your client’s buyer accountsMaintain action plans for your Buyers and deliver reports to senior managersDeliver performance reports to sector managers to ensure standards are withheldFacilitate training to ensure the Buyers have excellent knowledge of the systems and processes Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure they are receiving first-class Customer Service. It is also important that you will display experience in managing information within a service environment and have demonstrated the ability to present to clients.If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application.We wish you the best of luck in your job search!