Jobs, fresher vacancy - VP Customers • UK

Company: Rolls-Royce

UK

Job DescriptionVP CustomersFull timeDerby, London, or BerlinWhat you will be doing:We have a fantastic opportunity for a VP Customers to join the Customers team in Civil Aerospace in London Kings Place, Derby or Berlin.The Vice President will lead the overall Rolls-Royce relationship with all Customers and potential Customers within their sub-territory / grouping. You will deliver business performance through focus on customer satisfaction for Rolls-Royce products and services through the complete life cycle, whilst maximizing the sales and cost opportunities, in line with the global Business unit strategy / BPD.Responsibilities:In this role, you will manage the overall customer interface through the regional structure, developing organisational and cultural understanding between Rolls-Royce and its customers such that our business propositions deliver value to both throughout the product life cycle, you will also:Establish, with the Business Unit a sales and service strategy for the customers within the sub-territory / grouping that forms part of the global sales strategy for the Business unit.Implement the strategy with the sub-territory / grouping to achieve the specified business goals.Lead the multifunctional team allocated to the customer. Operate a robust, high performing structure for the designated territory with strong internal controls and accountabilities, operating with initiative, discipline and integrity.Develop a comprehensive understanding of the customer's view of Rolls-Royce and its competitors to effectively provide market intelligence to the business and effectively anticipate the needs of the customer. Develop and communicate the 1, 3 and 5-year Strategy for the Partner & Develop Customers.Responsible for ensuring that risk management and compliance standards are rigorously applied within the sub territory / grouping.When the customer is not the ultimate end user of the Rolls-Royce product, maintaining close relationships with the prime contractor's / systems integrator's / partner customer focused groups and product development teams to identify and coordinate sales opportunities.Why Rolls-Royce?Work with us and we’ll welcome you into a culture of caring and belonging where you can be yourself. We will listen first, embrace feedback and act with integrity. We will invest in your continuous learning and development, and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference.We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. Discover more on our GBS Service Portal about hybrid working.Who we’re looking for:Being a part of Rolls-Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.To be successful in this role you will need to meet the following criteria:Qualified to at least degree level or equivalent industry experience.A good understanding of Rolls-Royce products and services.Experience in at least one previous customer-facing role, such as Customer Management, Services, Commercial or Sales.Demonstrated business acumen skills, and an ability to quickly grasp the value of different levers in a negotiation to ensure a positive outcome.Relationship management experience, and an ability to find mutually acceptable outcomes to customer challenges.Ability to consult, collaborate with, and influence across all levels, including leadership, both within and external to Rolls-Royce.Comfortable challenging legacy thinking and driving behavioural change.Possess the aptitude to lead a multi-disciplinary, diverse regional team to deliver agreed objectives.Good project management skills, and an ability to multi-task effectively.Strategic thinking, and an ability to anticipate customer needs from a good understanding of their medium-long term direction.Join us & help Rolls-Royce to become a high-performing, competitive, resilient business.Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Level B.This job is advertised at the grades shown, and this is the desired operating level for this role.We encourage applications from candidates with relevant experience from any grade.It is advised that you inform your current manager of your application for this role. We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.You can learn more about our global Inclusion strategy here.Grade: Level BFor further information please contact: Celine BouasRecruiter: Andy Walsh – andy.walsh2@Rolls-Royce.comJob CategoryCustomer Account ManagementPosting Date16 Jun 2025; 00:06Posting End Date