Jobs in London - Planner/Scheduler • East London

Company: Daniel Owen Ltd

East London

Planner/Scheduler East London, StratfordTemporary 12 week contract (Could potentially be extended) Monday - Friday£18 Per Hour Social Housing Experience Needed Daniel Owen are proud to be representing a well-known company based in the East London, Stratford area who are looking for a highly skilled Planner/Scheduler to join their team. They are looking for an experienced Planner/Scheduler. Purpose: To manage the daily workload of the Direct Maintenance Technicians with a view to maximise the efficiency of the Reactive Repairs & Maintenance service and provide key management information to facilitate accurate forecasts and the planning of activities to internal stakeholders using the appropriate information systems. Assist in the delivery of a right first-time service, ensure Technicians have sufficient time on site to deliver a first-time fix. Maintain customer focus and contribute to delivering the highest level of service possible. Knowledge, Skills and Abilities: Demonstrable knowledge/experience of a workforce management and/or telephony systems in a fast paced, customer facing environment An understanding of Service Level dynamics, resource implications and performance indicators Able to demonstrate analytical skills Effective written and verbal communications skills Ability to produce detailed and accurate reports and forecast Effective organisational skills An ability to deliver excellent customer service Intermediate level computer skill (e.g. Microsoft Office Word, Excel, use of a dynamic scheduling system)