Jobs in London - Head of IAG AMOS Competence Centre • London

Company: IAG GBS

London

Job DescriptionPurpose of the RoleTo establish, lead, and develop the Group AMOS Competence Centre (ACC) as a central governance, coordination, and support function across all airlines within the Group currently operating AMOS. The role will drive strategic alignment of AMOS functionalities, processes, and data structures while maintaining respect for the operational independence of each airline.By enhancing collaboration and harmonisation, the Group AMOS Competence Centre will improve efficiency, enable reliable Group-level insight, and lay the foundation for greater system and process coherence in future developments.Background & ContextThe AMOS Competence Centre is a model promoted by Swiss-AS — the vendor of AMOS — and is already established in each operating company (OpCo) currently using AMOS within the Group (IB, Vueling, Aer Lingus). These local AMOS Competence Centres comprise highly specialised roles responsible for:Implementing new functionalities from future AMOS releasesAdapting internal processes to leverage system capabilitiesRolling out new AMOS modules across technical operationsDesigning workflows in line with AMOS best practices and parameterising them accordinglySupporting financial and cost control process design within AMOSManaging interfaces with external systems (e.g., Financial ERP, Flight Ops Systems, reporting tools)Handling AMOS-specific IT maintenance and performance oversightWhile these local teams operate independently today, they face similar challenges and skills gaps. There is currently minimal coordination between them, resulting in fragmented developments and limited knowledge sharing.The short-term objective of the Group AMOS Competence Centre is to coordinate efforts across the Group’s AMOS instances and promote the alignment of functionalities and priorities. In the medium term, the role may support gradual convergence of competencies and governance models across OpCos. Ultimately, the Centre aims to become a strategic Group service function, offering expert support and guidance, with a clear and robust governance model ensuring cohesion in AMOS usage Group-wide.Key ResponsibilitiesEstablish and lead the Group AMOS Competence Centre as the central governance, strategy, and support function for AMOS across all Group airlines using the platform.Define and deliver a Group-wide AMOS strategy, balancing harmonisation of processes, configurations, and data models with respect for operational autonomy at OpCo level.Drive the implementation of AMOS-by-Design best practices as recommended by Swiss-AS, ensuring optimal process design and standardisation across the Group.Understand and capture business requirements from each airline and align them with common AMOS process solutions.Identify, assess, and define optimum AMOS-enabled business processes, including the specification of customisations and interfaces necessary for smooth transitions from legacy or fragmented workflows.Reduce or eliminate non-AMOS data silos and control files, improving system integrity, traceability, and user experience.Design and maintain a Group AMOS Core Model, acting as a reference architecture for process, configuration, and integration alignment across OpCos.Coordinate and align M&E teams from all OpCos with the Group AMOS team to ensure consistent implementation of new functionalities, upgrades, and modules.Promote the adoption and ownership of AMOS across M&E departments by building competence and embedding accountability within operational teams.Provide a centre of excellence for AMOS and related systems, offering expertise in technical setup, process integration, and business transformation.Manage and align digital and paperless initiatives, including AMOS Mobile, electronic signatures, electronic Technical Log Books (eTLB), and other emerging functionalities such as AI based tools.Ensure the delivery of AMOS procedure documentation, user guidance, training materials, and governance policies across the Group.Oversee the performance and continuous development of AMOS administration functions, including data maintenance, user access, system settings, and compliance controls.Coordinate technical resources, support partners, and internal stakeholders across M&E, IT, Finance, and other relevant functions for AMOS-related projects and transformations.Lead the integration and alignment of pure IT and system support roles, including the relationship with Group IT or third-party vendors where applicable.Monitor the maturity and performance of AMOS implementations across airlines, using metrics to benchmark adoption, efficiency, and reliability.Support and, where appropriate, manage other M&E digital systems and reporting tools (e.g. FlyDocs, Skywise, Aviatar, AirnavX, SharePoint, AirbusWorld, Power BI, Tableau) to ensure alignment with AMOS and avoid redundant functionalities.Act as the focal point for M&E systems, providing leadership with strategic insight, industry trends, and developments relevant to AMOS and related platforms.Maintain active engagement with Swiss-AS and relevant user groups to align product roadmaps with Group priorities and advocate for common needs.Foster a culture of continuous improvement, process optimisation, and knowledge sharing across all Group AMOS stakeholders.