Jobs in London - Office Manager • London

Company: SS EBIKE LTD

London

Duties and Responsibilities:Oversee daily office operations, ensuring a smooth workflow and efficient administrative processes.Manage scheduling and coordination of staff, including sales, customer service, and technical support teams, to ensure optimal coverage and productivity.Oversee inventory levels of e-bikes and related accessories, coordinating with suppliers to ensure timely restocking and availability of products.Ensure high levels of customer satisfaction by managing customer inquiries, complaints, and feedback effectively.Assist in budgeting, invoicing, and payroll processes, ensuring accurate financial records and timely payments.Implement promotional campaigns, manage social media presence, and support events or exhibitions related to e-bikes.Ensure that the company adheres to all relevant health, safety, and environmental regulations related to e-bike sales and operations.Monitor product quality and customer feedback to identify areas for improvement and ensure that the company maintains high standards.Prepare regular reports on sales performance, customer satisfaction, and operational efficiency for senior management review.Organise training sessions for staff to enhance product knowledge, customer service skills, and compliance with company policies.Serve as the primary point of contact for internal and external communications, fostering positive relationships with clients, suppliers, and stakeholders.Address any operational issues or challenges that arise, implementing effective solutions to maintain productivity and service quality.Skills and Qualifications:Proven experience in an office management or administrative role.Background in customer service, with a focus on resolving inquiries and complaints effectively.Experience in supervising or leading a team.Relevant Bachelor’s /Master’s degree.Familiarity with inventory control processes and supplier management.