Jobs in London - IT Support Team Leader • East London

Company: The Channel Recruiter Ltd

East London

JOB TITLE: Onsite IT Support Team LeaderSALARY: £40,000 - £42,000 per annumBenefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years plus moreDo you have strong onsite IT support experience along with experience in supporting a team to develop and coach and be the main point of contact? Have you worked within a service desk environment and looking for that next step? Are you looking to join a reputable company where you will grow and develop your skills with great perks?If you answered yes to any of the above, we may have the role for you! We are currently looking for an Onsite IT Support Team Leader to manage a team of individuals within a busy onsite helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements.LOCATION: London - Canary Wharf areaJOB SPECIFICATION: You’ll be responsible for a team of colleagues within a busy helpdeskHelping the team come to resolutions on all incidents and requests received through our ticket system, phone or email1-2-1s and coaching plans within your team, plus the delivery of performance reviewsMain point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication. REQUIREMENTS: Experience managing a team of within either a helpdesk, service desk or onsite environmentConfident delivering customer service and dealing with clients both by phone or emailA keen interest in IT or experience managing a helpdesk team KEYWORDS: IT Onsite Team Leader, Onsite IT Team Leader, IT Team Leader, 1st Line IT Support, 1st Line, 1st Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader