Jobs, fresher vacancy - Product Experience Director • UK

Company: Experian

UK

Job DescriptionExperian Software Solutions (ESS) are looking for a dynamic and visionary Product Experience Director to lead our Ascend Technology Platform team.You will be responsible for strategic leadership, overseeing client and partner onboarding, enhancing digital experiences, developing self-serve capabilities, and driving UI/UX excellence. Additionally, the role will focus on the end-to-end client proposition in collaboration with product teams outside their direct team.This is a hybrid position based in London or Nottingham reporting to the Senior Vice President for Platform and Digital.Main Responsibilities:Strategic Leadership:Provide direction to the Digital Experience and Functionality team, encouraging a culture of innovation and excellence.Develop a strategic roadmap for digital experience and functionality, aligning with the goals of the Ascend Technology Platform.Collaborate with senior leadership to define and prioritize main programs, ensuring agreement on organizational goals.Client and Partner Onboarding:Oversee the end-to-end client and partner onboarding process, ensuring a seamless and efficient experience.Develop and implement strategies to enhance onboarding processes, reducing time to value and increasing client satisfaction.Digital Experience and Self-Serve Capabilities:Lead the development of digital experiences, ensuring they are intuitive, user-friendly, and meet the needs of clients and partners.Guide the creation and optimization of self-serve capabilities, empowering clients and partners to access information and perform tasks independently.Monitor digital experience metrics, identifying opportunities for continuous improvement.UI/UX Excellence:Oversee the design and implementation of user interfaces (UI) and user experiences (UX) that are visually appealing, functional, and aligned with best practices.Learning and Development:Develop and implement learning and development programs to enhance the skills of the Digital Experience and Functionality team.Ensure that training programs are aligned with our goals and meet the needs of clients and partners.End-to-End Client Proposition:Collaborate with product teams outside the direct team to provide a cohesive and comprehensive client proposition.Identify and address gaps in our client journey, working with teams to deliver a seamless and integrated experience.Advocate for the needs and preferences of clients, ensuring their feedback is incorporated into product development efforts.