Jobs, fresher vacancy - Luggage Porter, The Savoy Hotel • UK

Company: FAIRMONT

UK

Job DescriptionJob title: Luggage PorterDepartment: Front of HouseInspired & supported by: Head PorterSalary: £28,154 (including service charge)Your purpose will be: To be a key player at the heart of our operation. Taking pride in supporting a perfect arrival and memorable departure for our guests. Honouring guest requests throughout their stay with efficiency and personality.You will be accountable for:Ensuring the delivery, security and storage of guest luggage and belongingsDelivering all guest requests in line with our service standards while taking every opportunity for personalisationWorking closely alongside the Front of House team to assist with a wide variety of guest requestsAlways putting our guests firstYour key responsibilities & contribution will be:To provide a seamless luggage service while assisting with the arrival/departure experience.To accurately record all guest luggage and to ensure it is handled and stored securelyTo engage enthusiastically in guest interactions demonstrating knowledge and personalityTo use correct lifting and carrying proceduresTo be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever neededTo have thorough knowledge of hotel services, facilities and local area to share with our guestsPolishing guest shoesEnsure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashionProvide errand services for guests as requestedCarry out wrapping and packing of parcelsSort the incoming mail and deliver to the designated areasTo assist the door team in providing parking assistance upon arrival and departure of guest vehiclesWhen accepting a vehicle ensure relevant checks are carried out and recordedOther duties as specified by Guest Experience leadership