Jobs in London - Housing Liaison Officer • North London

Company: CRA GROUP RECRUITMENT AND PAYROLL LTD

North London

2-3 Months Contract with a local authorityJob PurposeDeliver a high-quality, consistent, flexible, value-for-money comprehensive service to tenants, including tenancy management, new tenancies, and tenancy changes interviewing service users, and dealing with general inquiries.Responsible for a range of tenancy management duties and be a visible presence with residents on our estates.Achieve and maintain tenancy management performance outcomes and standards, providing a customer-focused VF service, and assuming responsibility for liaising with residents, gathering information, carrying out relevant checks, and solving resident issues effectively as they arise.Key Duties/AccountabilitiesTake part in the organization’s response to emergencies, helping to coordinate actions and providing support to residents.Provide prompt, courteous, and accurate advice when dealing with queries from, or initiating contact with service users, their representatives, or outside agencies, and provide feedback on queries raised.Keep up to date with changes to policy and use this knowledge to improve tenancy management service and customer service outcomes.Essential Experience RequiredPrevious experience in a housing organization or similar environment is essential.Knowledge of social housing and housing management is essential.Knowledge of business processes and I.T. systems used in the administration of front-line service delivery is essential.Essential Qualification RequiredGeneral education qualification or equivalent relevant experience is essential.Additional InformationWorking hours: 36 hours per weekThe role requires a DBS check.The closing date for this position is 30th June 2025.RequirementsRequirementsPrevious experience in a housing organization or similar environmentKnowledge of social housing and housing managementKnowledge of business processes and I.T. systems used in the administration of front-line service deliveryGeneral education qualification or equivalent relevant experience