Jobs, fresher vacancy - Housing Benefits Overpayments Officer • Leicester

Company: CRA GROUP RECRUITMENT AND PAYROLL LTD

Leicester

1 months contract with local authorityWe are seeking a skilled Overpayments Officer with a strong grasp of Housing Benefit Overpayment legislation and proficiency in utilizing One Revs and Bens software (Academy) for 20-25 hours a week. The primary responsibilities will include:Responding to customer inquiries via telephone, email, and letter.Monitoring existing HB overpayments and contacting customers to establish/amend payment plans and chase missed instalments.Utilizing DWP systems (Searchlight) to trace customers and optimize overpayment recovery.Reviewing existing overpayments and providing recommendations for write-offs.Handling applications for Breathing Space.Managing IVA's and DRO's.PDP referrals.Requirements Proven experience as an Overpayments Officer or similar role.In-depth knowledge of Housing Benefit Overpayment legislation.Proficiency in using One Revs and Bens software (Academy).Strong communication and customer service skills.Ability to work 20-25 hours per week.