Jobs, fresher vacancy - Reservation Supervisor • Lancashire

Company: Box Leisure Recruitment

Lancashire

Reservation Supervisor Location :Carnforth Lancashire Salary : 25,568 To proactively answer all inbound and outbound holiday enquires ensuring that a high level of conversion is achieved. To work as a team member to ensure that all revenue, occupancy and yield targets are achieved. To be a champion of customer service. Key Responsibilities / Duties: • To achieve all call volume, conversion, bookings and revenue targets that are set by the Reservations Manager• To ensure excellent customer service is delivered at all times to all existing and new customers• To deal with all calls, internet, and face to face holiday enquiries into the business in a professional and efficient manner• To respond to all customer queries via electronic communication, e.g. email, Social Media in a timely manner, ensuring accurate data capture• To conduct adequate fact finds with all customers ensuring relevant and accurate information is established about their holiday needs.• To effectively manage all leads taken from call through to booking ensuring all customers are adequately chased.• To upsell and cross sell other products and services in line with the Company’s expectations.• To update the Company Reservations database in an accurate and timely manner• To chase all outstanding customer monies and complete all administration linked to any holiday booking.• To actively drive outbound sales and calls to generate new holiday leads when requested by the Reservations Manager.• To make outbound customer satisfaction survey calls when requested by the Reservations Manager.• To ensure that all inventory and company product knowledge is up to date.• To keep updated on all parks, local area and attractions information and ensure the relevant information can be provided to customer if required.• To act as a point of reference for customer complaints• Respond to customer complaints, listening to their concerns and taking action to resolve the issue to the satisfaction of the customer.• Accurate notes must be taken and added to the booking and customer information on the online booking system.• To undergo specific training as indicated by the Manager as and when required.• Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices.• Comply with company policies, rules and procedures at all times.• Any other duties as required by your line manager commensurate with your role. Skills required: • Excellent communication skills both verbal and written• Excellent organisational skills, with an attention to detail• Excellent Office Administration skills• A professional manner when dealing with customers and colleagues alike.• Ability to work under pressure, in a claim and efficient manner to set deadlines. Education / Experience: • The right to work in the UK.• Good IT skills including proficiency in Word, Excel, Outlook, with an understanding of a CRM.• Experience in travel and tourism is desirable.• Experience of working in a customer facing role.• Experience of working in a sales and call centre settingIf interested in this role please contact Sarah.smith@boxleisurerecruitment.co.uk0161 359 6110