Jobs, fresher vacancy - Senior Credit Controller • UK

Company: Informa Festivals

UK

Job DescriptionThis role is based 3 days a week in our High Holborn office. You will be responsible for managing credit control functions, ensuring compliance with company policies, and liaising with internal teams to complete customer vendor forms. This role demands excellent organisational skills, attention to detail, and the ability to prioritise tasks based on business needs and targets.Key Responsibilities Monitor and manage outstanding customer accounts to ensure timely payment of invoicesManage a portfolio of accounts for the relevant business pillarWork to monthly targets based on cash collection and aging of invoicesConduct regular follow-ups on accounts via phone and email from the date of invoiceLiaise with internal teams to complete necessary customer vendor forms accurately and promptlyEnsure all forms and related documentation comply with company policies and regulatory requirementsMaintain and update customer records, ensuring all information is accurate and compliant with company standardsEnsure all credit control activities adhere to compliance regulations and internal policiesConduct compliance checks for FX and bank charge write-offs, preparing and sending reports for approvalMonitor and resolve shortfalls throughout the monthMonitor and resolve unallocated cash throughout the monthReview pending refunds to ensure week-on-week progressHandle first-stage troubleshooting for card payments and send manual payment links where needed (restricted access for senior staff only)Action chargebacks as requiredParticipate in testing and meetings for new product launchesConduct regular debt reviews with internal stakeholders with prepared agenda and action pointsDrive continuous improvement initiatives within the credit control functionManage workload according to business requirements (e.g., launch dates, price breaks, event dates)Maintain a caring, efficient, knowledgeable, and effective interface with customers and colleaguesResolve customer queries while maintaining and enhancing customer relationshipsTrain new team members on credit control processes and proceduresUpdate process documentation as neededCollate event feedback and drive action points with relevant teamsWorking ArrangementsHybrid working arrangement with 3 days per week office attendance requiredAttendance at in-person events required (holidays may be restricted around these dates)Prioritize workload based on business needs and targets, ensuring critical tasks are completed efficientlyManage multiple tasks and projects simultaneously while meeting deadlinesWork closely with various internal teams, including sales, brand finance, GBS, and customer service, to resolve issues related to credit control and customer accounts