Jobs, fresher vacancy - IT Service Desk Support • Camberley

Company: Pioneering People

Camberley

IT Service Desk Support (1st Line Support) / Camberley / Onsite & Field-based / Competitive salary + Training + Career DevelopmentKickstart Your IT Career Are you looking to take your first step into the world of IT? Do you have a passion for technology, problem-solving, and helping people?Our client is for an enthusiastic junior level IT professional or passed apprentice to join their growing team as an IT Service Desk Support – 1st Line Support. Whether you're just finishing school or college, changing careers, or coming from a hands-on tech background — if you're keen to learn and grow, this is the opportunity for you.What’s on Offer? Competitive starting salary.Supportive and collaborative team environment.Opportunities for growth and development within the company.Varied role, working on site and in the field with clients. Key Responsibilities of the IT Service Desk Support: Be the first point of contact for technical support queries via phone and email.Troubleshoot issues with Windows desktops, laptops, applications, and hardware.Log and track customer tickets, escalating where necessary.Learn to support Office 365, Active Directory, Exchange, and more.Provide excellent customer service while fixing and upgrading user devices.Deliver remote support and occasional onsite assistance.Get exposure to networking fundamentals (DNS, DHCP, security protocols).Play an active role in keeping customers informed and supported. What You’ll Learn:They don’t expect you to know everything on day one. You’ll receive: Hands-on training with senior IT engineers and team leads.Mentoring and career support to grow your technical skills and confidence.Real-world experience with ITIL frameworks, ticketing systems like ConnectWise, and managed service environments.Development in Microsoft technologies, cloud platforms, and customer service best practice. What You’ll Need: A genuine interest in IT and solving technical issues.Some hands-on experience with computers (building, fixing, or supporting).Basic knowledge of Windows environments and networks.A customer-focused mindset and strong communication skills.Good organisational skills and ability to manage your time.A full UK driving licence – site visits are part of the role. This Role Is Perfect For You If: You’re a school leaver, college graduate, passed IT apprentice, or self-taught techie ready to build your career.You’re eager to learn on the job and grow into a 2nd Line/Engineer role over time.You thrive in fast-paced, people-focused environments.You want to work for a company that will invest in your development. About the Company:Our client is a leading UK Managed Services Provider offering enterprise-level support to businesses across the country. Their team is friendly, passionate, and committed to technical excellence — and they’re proud to help the next generation of IT professionals get started.Ready to launch your IT career? Apply now and start your journey with a team that values curiosity, commitment, and continuous learning.