Jobs, fresher vacancy - Customer Experience Manager • Tonbridge

Company: zendbox

Tonbridge

At Zendbox, we are transforming the fulfilment landscape, and we are seeking a Customer Experience Manager to foster and strengthen client relationships. This role goes beyond the ordinary customer-facing position; your primary responsibilities will include onboarding new clients, driving strategic account enhancement, and providing exceptional service for clients managing a moderate to high volume of orders.Why Join Us?Are you prepared to be the voice of the customer and make a significant impact? Join an innovative, rapidly expanding company!Here’s what you can look forward to: Fully own client relationships – forge authentic partnerships with innovative brands in the health and wellness sector. Oversee the onboarding process and ensure a seamless, impactful launch experience. Spot and act on upselling and cross-selling opportunities to drive revenue growth. Work collaboratively across teams to help our customers succeed and expand their accounts. Excel in a dynamic, high-performance environment where taking initiative and achieving results are recognized and celebrated. Requirements 1–2 years of experience in Customer Success or Account Management A self-starter with exceptional communication and relationship-building skills Ambitious, growth-driven, and motivated to make your mark A customer advocate who’s solutions-focused and proactive in overcoming challenges Experience leading onboarding and implementation Knowledge of logistics, fulfilment, or supply chain industries is a plus Benefits Competitive salary between £35,000 – £40,000 per annum Career development opportunities and ongoing training On-site parking Supportive and collaborative work culture Paid Birthday leave Free food and drinks