Jobs in London - Service Coordinator • East London

Company: CRA GROUP RECRUITMENT AND PAYROLL LTD

East London

3 months contract with local authorityJob DescriptionWe are seeking an Administrative Support Officer to provide comprehensive administrative support for the DFG Home Adaptations Service. The successful candidate will be the first point of contact for residents under the DFG Home Adaptation Service, ensuring compliance with the Home Adaptations and Repairs policy to enable residents to live safely and independently in their own homes through the provision of suitable adaptations. The role involves working within the relevant legislative framework, local, organizational, and national priorities, policies, and procedures, as well as promoting good practice and fostering positive team-working between different professional disciplines and service areas across Housing, Health, and Adult Social Care.Key ResponsibilitiesProvide administrative support to the DFG Home Adaptations Service through various mediums, ensuring efficient and accurate handling of applications and related tasksComplete home visits to support residents with administrative tasks where applicableUndertake data input and document production using a range of systemsAct as the first point of contact for residents, internal staff, and external partnersManage and process all incoming DFG referrals through the case management systemEnsure customer survey questionnaires are returned and recorded to monitor KPIManage all administrative tasks such as minute taking, scanning, uploading forms, photocopying, and printingLiaise with colleagues within the Council and partner organizations, including DFG contractors, giving advice on specific DFG mattersRespond to resident queries, comments, or complaints within the level of responsibilityRaise purchase orders, process invoices, and arrange payment for goods and servicesWork flexibly and handle correspondence on behalf of othersRequirementsProven experience in providing comprehensive administrative supportStrong communication and interpersonal skillsAbility to work within a legislative framework and adhere to policies and proceduresProficiency in IT skills and software systemsExcellent organizational and time management skillsFlexibility and adaptability in handling various administrative tasks