Jobs, fresher vacancy - Resident Host (Build to Rent) • UK

Company: Residential Living Recruitment Ltd

UK

Residential Living Recruitment are supporting a leading Build to Rent Operator to recruit a Resident Host to join their brand new residential development in West London. This is a varied, fast paced front of house role where no two days are the same. You’ll be the first point of contact for applicants, residents, contractors and visitors – and play a key part in making every interaction a positive one. You will also support with the lease up on the new development handling lettings enquiries. Job Title: BTR Resident Host Location: West London Salary: up to £32,000 per annum + Bonus Key Responsibilities Being the welcoming face of the reception area – greeting visitors, conducting viewings with applicants, handling walk‑in enquiries and ensuring every experience meets our high “mystery shopper” standards.Assist with move in / move out customer journey proceduresAssist with rent collectionConduct viewings of new potential residentsManaging correspondence and diaries, including the repairs inboxes, tenant calls, and scheduling meetings or maintenance visits.Preparing move‑in packs, carrying out apartment inductions and managing access passes, fobs and apps for new residents.Coordinating contractors, ordering supplies, supporting building events and keeping records up to date for both leasing and facilities management teams.Regular building walks and inspections to make sure everything runs smoothly. Who we are looking for! A confident communicator with an excellent telephone manner and strong email writing skills.Experience working within customer facing roles in Build to Rent, Student Accommodation, Property or HospitalityOrganised, detail focused and able to juggle multiple tasks calmly.Friendly, approachable and polished in presentation – someone who enjoys helping people.A genuine passion for delivering first-class customer service. Why you’ll love working within Build to Rent! A welcoming team environment where your contribution is valued.Opportunities to learn, grow and develop your skills in sales and customer service.Be part of a thriving community, helping new residents feel right at home. Submit your updated CV and we will be in contact to discuss your application further!