Jobs, fresher vacancy - Interim Financial Assessment Service manager • Waltham Cross

Company: CRA GROUP RECRUITMENT AND PAYROLL LTD

Waltham Cross

2-3 months with a Local AuthorityJob PurposeAs the Interim Adult Social Care Financial Assessment Service Manager, you will play a crucial role in ensuring the delivery of timely, accurate, and compliant financial assessments for our adult social care service users. You will lead a team of dedicated officers, oversee the effective management of cases, and drive service improvements. Your expertise will be vital in providing specialist advice on complex cases, appeals, and complaints.Key Duties/AccountabilitiesSupport the Head of Service for ASC Financial Assessments to ensure effective delivery of people processes and resource managementMonitor and evaluate performance to ensure effective service deliveryEnsure robust ASC & SGO (Special Guardianship Orders) financial assessment process and efficient delivery of outcomesContinuously seek innovative ways to improve ASC collection ratesLead in identifying and addressing skill or training gaps in ASC income Collection & ASC financial assessment staffEstablish effective communication processes with internal and external stakeholders and service usersIdentify areas within the business that could benefit from automation processes to reduce costs to the CouncilIdentify and develop talent, and empower colleagues within the serviceIdentify and escalate any budget risksEssential Experience RequiredAbility to engage, coach, and motivate teams and set clear targets and expectationsEvidence of high levels of customer service and satisfactionExperience in successfully managing performance and providing clear constructive feedbackExperience in successfully implementing plans and projects to time and budgetAbility to effectively plan and manage budgets and resourcesDemonstrates a good understanding of the political structure and role of elected membersAbility to work collaboratively both within own service and across other servicesExcellent understanding of charging framework for adult social services and knowledge of legislation affecting Adult Social Care Service, e.g., the Care Act 2014Essential Qualification RequiredLocal Government professional qualification in finance/collection/benefit/welfare reform services or equivalentAdditional Information to NoteWorking Hours: 36 hours per weekPosition Type: Full-time, InterimLocation: Enfield, with remote/hybrid working options consideredImmediate start desirableThe role closes soon, apply ASAP.RequirementsRequirementsLocal Government professional qualification in finance/collection/benefit/welfare reform services or equivalent