Jobs, fresher vacancy - Customer Service Advisor - Out of Hours • Inverness

Company: Manpower UK - RISE

Inverness

Customer Service Advisor - Out of Hours Salary: £12.60 per hour (Living Wage Employer) Shift Uplift: £400 per month Location: Capgemini, Inverness, or Nairn Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800Typical shift pattern is a 3-week rotation:Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Off, Fri - Off, Sat - Day, Sun - Day Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - OffManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini based in Inverness or Nairn. As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients. What you'll do * Respond to incoming requests via telephone, email, and web chat * Log all requests in the appropriate call logging software * Assign calls to relevant support teams * Action Back Office requests as and when required * Advise customers and support teams of known problems/workarounds * Ensure customers are kept updated with the progress of their request * Contribute to overall achievements by maintaining agreed personal targetsA background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.What you'll bring * Effective communication skills, both verbally and in writing * Genuine passion for delivering exceptional customer service * A keen willingness to learn and adapt * The ability to work both independently and in a team environment * Strong analytical skills * Ability to work under pressureIf you feel that you fit the above criteria, then apply today!