Jobs, fresher vacancy - Night Auditor • Tyne & Wear

Company: NOVOTEL

Tyne & Wear

Job DescriptionMain purpose:You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act).Take ownership for the security and safety of the guestsTo have a good knowledge of the Hotel’s facilitiesEnsure that you have full understanding and tractability of all correspondence relating to bookingsOverview of dutiesEnsures guests have a smooth running stay at the hotel.Organises the customer welcome and care provided by your teamFollows the night audit procedure comprehensivelyWorks through the shift check list to ensure corridors are checked, newspapers delivered, breakfast lists amended and such like tasks are completed.Helps meet the department's quantitative and qualitative targetsImplements brand and Group projectsCustomer relationsDevelops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.Takes into account and anticipates guests' needsHandles any guest complaints that cannot be settled directly by team members and provides a rapid solution