Jobs in London - Salesforce BA • South West London

Company: La Fosse Associates

South West London

Salesforce Business AnalystOutsdie IR35, Hybrid working (3 days/week in London)Key Responsibilities Collaborate with stakeholders to gather, analyse, and document business requirements related to Salesforce implementations and enhancements Translate business needs into clear and concise user stories, process flows, and functional specifications Work with Salesforce developers and administrators to ensure solutions meet business requirements Conduct gap analysis and propose scalable Salesforce solutions to support strategic goals Support the configuration and customisation of Salesforce (Sales Cloud, Service Cloud, etc.) Facilitate user acceptance testing (UAT) and support business users during testing phases Provide training, documentation, and support for end-users Participate in Agile/Scrum ceremonies including sprint planning, stand-ups, and retrospectives Maintain awareness of Salesforce platform updates and recommend relevant new features to stakeholders Skills & Experience Required Proven experience as a Business Analyst working on Salesforce projects Strong understanding of Salesforce platform capabilities and limitations (e.g. Sales Cloud, Service Cloud, Lightning Experience) Experience gathering and managing business requirements using Agile and/or Waterfall methodologies Excellent stakeholder management, communication, and facilitation skills Ability to map and document complex business processes Experience with tools such as Jira, Confluence, Lucidchart, or similar Strong attention to detail and a proactive, problem-solving mindset Ability to work independently and collaboratively in cross-functional teams Desirable Qualifications Salesforce certifications (e.g. Salesforce Administrator, Business Analyst, or other relevant credentials) Experience working with third-party integrations or AppExchange solutions Experience in sectors such as Public Sector, Financial Services, or Non-profit Familiarity with data migration, data modelling, and reporting in Salesforce