Jobs, fresher vacancy - Service Manager • Croydon

Company: ENS Group

Croydon

Job Description – Service Manager Job Title Service ManagerLocation Across supported accommodation and semi-independent homes.Department Supported Accommodation ServiceReports to Registered Service ManagerLiaises with Deputy Managers, Team Leaders, Support Workers, HR Team, Senior Managers, Commissioners, and External Professionals. Terms and Conditions Hours: 40 per week (with flexibility for evenings, weekends, or emergencies) Holidays: 28 days including Bank Holidays Status: Full-time Probationary Period: 6 months Notice Period: 3 months Disclosure: Enhanced DBS required Mission To support young people to thrive in safe accommodation, with trusted support and meaningful opportunities, enabling them to transition into adulthood with resilience, skills, and confidence. Job Purpose The Service Manager is responsible for the day-to-day management and operational oversight of designated homes, ensuring high-quality, safe, and structured support for young people.Key responsibilities include: Leading and supervising Deputy Managers and Team Leaders. Ensuring compliance with safeguarding, regulatory, and quality standards. Supporting staff induction, development, and performance management. Advocating for young people, ensuring their needs and aspirations are central in all decisions. Promoting wellbeing, resilience, and positive outcomes. General Duties Manage daily operations across designated homes. Line-manage and support staff through supervision and appraisals. Ensure compliance with regulations and safeguarding standards. Oversee staffing rotas and recruitment processes. Maintain inspection readiness and quality assurance. Build positive relationships with professionals, commissioners, and communities. Monitor budgets and resources effectively. Provide leadership during crises and emergencies. Specific Areas of Responsibility Safeguarding & Protection Act as Deputy DSL, ensuring concerns are recorded and escalated. Maintain safeguarding logs and support young people at risk. Ensure staff receive safeguarding training. Support Planning & Outcomes Oversee co-produced support plans and regular case reviews. Ensure keyworker allocations and consistent adult support. Promote education, training, and employment opportunities. Support smooth transitions into and out of services. Accommodation & Environment Ensure homes are safe, well-maintained, and compliant with H&S. Complete regular checks and compliance reviews. Staff Development & Management Induct and mentor staff, ensuring compliance with training. Support recruitment, probation, and performance management. Promote staff wellbeing and reflective practice. Quality Assurance & Compliance Conduct audits, reviews, and spot checks. Maintain accurate digital records in line with GDPR. Monitor KPIs and address performance issues. Stakeholder & Community Engagement Represent the service at meetings, reviews, and panels. Build partnerships with schools, health services, and community organisations. Finance & Resources Monitor budgets, petty cash, and service charges. Ensure efficient use of resources and financial accountability. Crisis Leadership Manage out-of-hours duty rota and respond to emergencies. Provide leadership and cover shifts if required.