Jobs, fresher vacancy - Arts & Culture Manager • UK

Company: Cambridge House

UK

Job DescriptionWe are seeking a dynamic Art & Culture manager, this role is an integral member of the team which will set the scene, establish traditions and enhance and elevate guest experiences to ensure Cambridge House is positioned and remains the most magnetic and vibrant gathering place and experience driven-hotel in London. This individual will curate and oversee the execution of a brand-defining and buzz worthy program of authentic activities and experiences that create beloved traditions, drive local traffic and showcase the vibrancy of London, through arts and culture, culinary and wellness. This role will be responsible for initiating, facilitating and guiding well-designed and creatively curated programming for our hotel guests both on and offsite. The unique activities and experiences at Cambridge House combine activities, classes, amenities, off-site adventures, product selection, partner appointment, and activation of our unique spaces. This role is integral to establishing and maintaining thematic stories and elements that influence and guide Cambridge House’s guest experience. Key Responsibilities:Curation & programmingDesign and curate a program and annual calendar of guest experiences and events that brings the unique spaces of the property to forefront in addition to showcasing the vibrancy of London through culture, epicurean and wellness activities.Execute programming plans for seasonal, monthly and weekly calendars for the property, based on core positioning & brand. Planning, project managing and collaborating with inter-departmental teams to establish standard operating procedures for core programs. Assist in the development of daily rituals that bring the resort’s spirit alive for its guests and the community (as applicable).Identify opportunities to further improve, customize, or personalize a guest's experience based on guest feedback and strategic opportunities. Identify processes to further deepen being experience led at the property level. Periodically analyze experience program performance in terms of revenue, expenses, ROI to refine the overall program and assess popularity of individual experiences to evolve and iterate the best loved ones. OperationsProject manage weekly programming ensuring the success of daily programming offerings. This includes creating a project plan and timelines with key operational leaders on property, outlining next steps and tasks needed to execute the experience, managing cross functional and inter-departmental communications, setting the right cadence for meetings, finalizing details, and ensuring we meet our deadlines. Manage the weekly programming calendar ensuring coordination with all necessary third party partners or performers. Ensure the monthly/seasonal calendar is ready for marketing and the itinerary design team at least 2-3 months in advance.Manage experience resources on the internal team member website. Maintain cooperative relationships and open lines of communication with leaders of operational departments to ensure concept execution of programming and product offerings.Participate in team member daily rallies to discuss weekly programming offerings. Champion training around activities and experiences.Events Project manage one of a kind events and partnerships on property inclusive of managing outside vendors and partners, driving setup, ensuring alignment across inter-departmental teams, and evaluating event success afterwards.Support the curation of design elements as needed for programming for use in resort spaces. Creating, teaching, documenting and standardizing presentation and execution of programming. Activating holiday events with well-designed and intentional ways to create relevant, unprecedented, and memorable guest experiences. Manage the sampling, ordering, and fulfillment of operating supplies & equipment for weekly programming.Community Engagement Work with the Communication and marketing departments to manage a database of community leaders information to ensure anyone from the property can reach out to important partners locally.Establish and maintain relationships with local partners and vendors to initiate and enhance our unique brand story with reliable, bookable activities, adventures, and programming. With such a storied history, this much loved establishment will foster relationships with former alumni and local residents to ensure the hotel remains a much loved destination for the community. Maintain confidentiality and security of specified property information, correspondence, reports and files