Jobs, fresher vacancy - Customer Services Administrator • Chester

Company: Roberts Webb Recruitment

Chester

Customer Service Administrator, Chester - Amazing Opportunity!We are looking for enthusiastic and a motivated Customer Service Administrator to join our client's thriving Customer Service team based in Chester offices. As a Customer Service Administrator, you’ll be at the heart of delivering exceptional service to B2B customers, working in a collaborative team with modern offices in Chester and the flexibility to suit your lifestyle. About the RoleTitle: Customer Services AdministratorRole: Permanent, full time - flexibility for 4 day work week.Location: Chester, office basedSalary: up to £29K per annumBenefits: 26 days annual leave + bank holidays, contributory pension scheme, life assurance, free onsite parking, and more.Key ResponsibilitiesAct as the first point of contact for B2B customer queries across phone, email, and live chat.Manage and resolve customer enquiries, escalating appropriately when required.Handle high volumes of inbound interactions while ensuring accurate data entry into CRM systems.Develop knowledge of product portfolios to provide effective troubleshooting support.Work towards agreed service targets and KPIs, ensuring complaints are managed professionally and in line with regulations.Key Skills & ExperienceStrong communication skills with the ability to deliver outstanding customer experiences across multiple channels.Excellent attention to detail with the ability to update and manage cases in CRM systems.Capable of multitasking in a fast-paced environment while maintaining high service standards.A positive, enthusiastic approach with a willingness to learn and adapt.Previous experience in a customer service or contact centre environment (CRM/Salesforce experience desirable).**Roberts Webb Recruitment is acting as a recruitment agency on behalf of this role**