Jobs in London - Student Services Officer • North West London

Company: Protocol Education

North West London

Student Services Officer Secondary School | Full-Time We’re looking for a friendly, organised, and student-focused Student Services Officer to join a vibrant and supportive school community. In this vital pastoral role, you’ll be at the heart of daily school life—helping with everything from first aid to lost property and parent comms. What You’ll Be Doing: Offering practical support around first aid, uniform, lost property, school trips, and more Managing day-to-day student needs with care, calm, and compassion Supporting student wellbeing and working closely with staff, parents, and stakeholders Keeping accurate records and contributing to a smooth-running school office Being a friendly, go-to person who helps students feel safe and supported What We’re Looking For: Genuine passion for working with young people and a kind, empathetic nature Brilliant communication and interpersonal skills Adaptability in a fast-paced school setting—no two days are the same! Strong attention to detail and proactive problem-solving mindset Someone who thrives on making a difference behind the scenes This is a fantastic opportunity to be part of a school that’s deeply committed to both academic achievement and pastoral care. You’ll join a welcoming team with access to professional development and excellent transport links. Pay rate depends on experience and qualificationsAll applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details. All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date. Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants. We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service. Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website.